Avyukta E Call CRM, Offers you all Key Areas for Sales Team under a single roof to enhance your sales team’s efficiency and productivity with an inbuilt Sales CRM Module.
CRM Lead management is a systematic process in which incoming leads are qualified, analyzed, and nurtured so they can be converted into new business opportunities.
IP GPS device-based login options for Work From Home, Work From Office, Work from Client Site, with Single sign-on, on Omni Channel Dialer is integrated with Avyukta E Call CRM.
Client CRM featured for L1/ L2 support,& Event Logging along with URL/SOA & KYC Documentation Support, with Omni Channel Communication Client can view Commercials and Task history, can Raise Ticket, Call Buttons, Client can talk directly, in selected Departments With Avyukta.
Assign tasks, with masked Contact Information, of any Client, Vendor, Reseller, or Employee, with KRA & project mapping. And for L2 and L3 tasks, the Approval Base Escalation Resolving System from concerned higher authorities is also available for proper Escalation Management.
Employee Register Management Modules with Token & Card system with AHT parameters on Idle, Task Time, Login Logouts, Breaks, and Personal Logouts. Along with Super Admin-based Fixed, Incentive, Hourly, or Project-based Custom Remunerations on WFH, WFO, and WFCS modules.